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Privacy Policy


This Privacy Policy (“Policy”) outlines how Totally Simple LTD (“we,” “us,” or “our”) collects, uses, protects, and processes personal data in accordance with the current legislation of the United Kingdom (UK). We are committed to safeguarding the privacy and security of our users’ personal information. By using our services, including our website, you consent to the practices described in this Policy.

Data We Collect

1.1. We may collect and process various types of personal data to provide and improve our services:

   – User Information: This includes your name, contact information, such as email address, phone number, and postal address, as well as any information you provide through our contact forms or communication channels.

   – Transaction Data: Information related to transactions you make through our website, including payment details and invoicing information.

   – Content: Any content you provide, such as documents, text, media, or materials submitted for translation or related services.

   – Usage Data: Data related to your use of our website, including your IP address, browser type, operating system, and device information.

   – Communication Data: Records of your interactions with us, including emails, chat logs, and correspondence.

How We Use Your Data

2.1. We use the collected data for various purposes, including but not limited to:

   – Service Provision: To provide and deliver the services you request, including translations, localizations, transcriptions, proofreading, and related linguistic solutions.

   – Communication: To communicate with you, respond to your inquiries, provide support, and send service-related notifications.

   – Transaction Processing: To process payments, issue invoices, and manage transactions.

   – Improvement: To analyze user behavior, preferences, and trends to enhance our services, user experience, and website functionality.

   – Security: To protect our website and services from unauthorized access, fraud, and other security threats.

   – Legal Obligations: To comply with legal and regulatory obligations as required by UK law.

Data Protection

3.1. We prioritize the security and protection of your personal data:

   – Access Control: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel have access to your data.

   – Encryption: We use encryption technologies to safeguard data during transmission and storage.

   – Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.

Sharing Your Data

4.1. We may share your personal data with third parties for specific purposes:

   – Service Providers: We may engage trusted service providers to assist us in delivering our services, and they may have access to your data for this purpose.

   – Legal Compliance: We may share your data with law enforcement or regulatory authorities when required by law or to protect our rights, privacy, safety, or property.

Your Rights

5.1. As a user, you have certain rights regarding your personal data:

   – Access: You can request access to your personal data and receive information about how it is processed.

   – Rectification: You have the right to correct inaccuracies in your personal data.

   – Erasure: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

   – Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

   – Objection: You can object to the processing of your personal data in certain situations.

Cookies and Analytics

6.1. We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These technologies help us analyze user behavior and improve our website’s functionality and content.

Children’s Privacy

7.1. Our services are not intended for children under the age of 13. We do not knowingly collect or process personal data from children under 13 years of age. If you believe that a child has provided us with personal data, please contact us, and we will take appropriate measures to address the situation.

Changes to this Policy

8.1. We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website.

Contact Us

9.1. If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us at

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy, including the processing of your personal data in accordance with the current legislation of the UK.